Welcome

 

 

School Is In Session

Summer is gone and the kids are back in school trying to prepare themselves for the future. For technology workers, the only thing certain of the future is there will be change. The need to stay educated is critical for anyone wishing just to keep up. Fortunately there are plenty of options available. 

The best practices for Service Management have been collected and released to the general public in the ITIL books. Having best practices isn’t always enough. We are here to bring folks like you together. ItSMF USA promotes the adoption of ITIL by reaching out and creating opportunities for practitioners, experts and vendors to get together and share solutions. We have multiple meetings each month for October and November in the greater Los Angeles area and the National Fusion Conference is next week in Washington DC. 

Calling All Volunteers!

Are you looking for the opportunity to get involved in the local itSMF USA interest group? Now is the perfect time. From now through the end of October, we are looking for people who would like to join our board of volunteers. All board positions are two years with one half of the board elected each year. If you are looking to develop your leadership skills, are passionate about spreading ITIL or simply want to build your network of contacts, you have found the right place.

Elections will be during the first three weeks of November and the new terms begin December 1st. Anyone interested in submitting their name for our ballot should send an email to elections@gla-itsmfusa.org by October 24th. The following positions will be on the ballet this year:

• Area Vice President – Orange County

• Area Vice President – Los Angeles

• Area Vice President – San Fernando Valley

• Vice President – Vendor Relations

• Treasurer

• Events Chair

• Membership Chair

If you have any questions, simply contact Donna Holt at elections@gla-itsmfusa.org.

Christmas Party! Save the date, December 1, 2011. We will be hosting our annual Christmas party at the Magic Castle again in Hollywood. Last year’s event was such a hit that we just had to repeat it again this year. We are busy lining up a Service Management Rock Star for our keynote address. For now, mark your calendars and watch upcoming emails for more details.

 

Matt

 

Matt Haag,
President,Greater Los Angeles Local Interest Group itSMFUSA

PMP 

Upcoming Events:

To register for these events, simply click the event link below.

  

Governing Your ITSM Implementation

 

October 20,  2011 6:00PM - 9:00PM

Robert Half Technology
13181 Crossroads Parkway North
City of Industry, CA
91746

This presentation focuses on using best practices for governing your ITSM implementation, explaining the benefits and re-energizing your ITSM program. Focusing on how to define and use Critical Success Factors (CSF) and Key Performance Indicators (KPI), providing transparency of process compliance, creating management awareness and building a Service Management Advisory Board, driving and managing Continual Service Improvement and lessons learned about process assessment and governance compliance. 

 

Register at:  http://www.itsmfusa.org/governing-your-itsm-implementation-0

 

5:30 to 6:00 Registration
6:00 to 6:30 Networking
6:30 to 7:00 ITSMF Business and Dinner
7:00 to 7:10 Word from our sponsor (RHT)
7:15 to 8:30 Presentation
8:30 to 8:45 Q&A

 

 

Presented by Dave Howard:

 

Got Problems?

Get Answers!

 

October 27, 2011 6:00PM - 9:00PM 

 

1500 Hughes Road #A

Long Beach, CA 90810

 

Don’t miss the next LA GLA-LIG meeting focusing on Problem Management.  The meeting is scheduled for Thursday, October 27th, at Molina Healthcare in Long Beach, sponsored by Axios Systems.  This will be a practical session where you will engage and workshop with Problem Management professionals and attendees to discuss real world challenges and solutions to achieve positive results. 

The goal of this format is to provide an interactive environment to engage in discussion with experts, members and guests. The GLA-LIG has an abundance of knowledge and valuable experience and this is a proven way to leverage more of our member’s talent.  Please sign-up for the October 27th meeting today.   I look forward to seeing you there!

 

Register at:  http://www.itsmfusa.org/gla-lig-la-problem-management

 

5:30 to 6:00 Registration
6:00 to 6:30 Networking
6:30 to 7:00 ITSMF Business and Dinner
7:00 to 7:10 Word from our sponsor (Axios)
7:15 to 8:30 Presentation
8:30 to 8:45 Q&A

Sponsored by:  

 

Need to Register and Join ITSMF?  Click here

 

The 2011 Greater Los Angeles LIG Officers